Refund and Returns Policy

Effective Date: 01/02/2024

1. Returns for Incorrectly Ordered Items

It is The Lifting Store’s policy to consider the return of standard issue and branded stock products purchased through our Lifting Store website if the customer has ordered items incorrectly. For a return to be considered, the following conditions must be met:

  • The return request must be made within 28 days of the purchase date.
  • The products must be standard inventory stock items available on our Lifting Store website.

Please note that items purchased, manufactured, or custom-made outside our standard catalog or website details, or based on specific client requests, are not eligible for a refund or credit note. The company will work with manufacturers and clients to find a suitable solution in such cases.

2. Return Conditions

For eligible returns, the following conditions apply:

  • A minimum 15% restocking fee, in addition to any original delivery carriage costs, will be applied.
  • There is a minimum return value charge of £25 Pounds Sterling.
  • The goods must be returned in intact packaging, unused, and fully re-saleable.
  • Products marked, personalised, or damaged will not be accepted for return.
  • Products outside their date of expiration from manufacture will not be considered for return.

3. Return Process

  • Customers must obtain written authorisation for returns from The Lifting Store before returning any items.
  • All returns must be confirmed by The Lifting Store prior to the return.
  • A Returns Authorisation Code must be obtained before returning items.
  • When returning products, customers must provide their Invoice Post Code and the reason for return.

4. Handling Fees and Shipping Costs

  • Products being returned or cancelled are subject to a minimum 15% handling fee (up to 50% for certain product groups).
  • All shipping costs are covered by the customer unless the goods are faulty.
  • If exchanging a product for one with a different price, the customer is responsible for covering the price difference (less the handling fee) or will be refunded the difference if the new product is less expensive.

5. Custom-built goods and Spare Parts

  • Custom-built goods may be subject to a return/restocking fee of up to 100%.
  • Spare parts are subject to a 50% return/restocking fee.

6. Non-Faulty and Used Goods

  • Regrettably, a 15-50% handling fee (depending on the product group) applies to all non-faulty goods returned.
  • Goods must be returned in an unused and unmarked condition.

7. Warranties

  • The Lifting Store offers warranties on a range of products. For warranty information, please contact our team.