Shipping & Delivery

Welcome to The Lifting Store’s Delivery and Shipping Information page. We strive to provide a seamless and efficient delivery experience for our customers. Please take a moment to review the details below to ensure you are informed about our delivery process.

1. Next Day Delivery

Our primary goal is to deliver products the next day after dispatch. All our products are sent via next day delivery, provided your product is in stock, and your order was placed, confirmed, and paid for prior to our dispatch cut-off time.

2. Dispatch and Tracking

  • Dispatch Cut-off: All orders placed by 2 PM will endeavor to be dispatched the same day for delivery the following day. Orders after 2 PM will be dispatched the next working day.
  • Tracking: We intend to provide tracking numbers for all deliveries. In some cases where goods are shipped directly from our suppliers, it may take some time for us to receive the tracking information. Once dispatched, you should receive your order by 17:00 the following day.

3. Assistance for Loading/Unloading

Due to the weight and dimensions of some products, assistance for loading/unloading may be required for goods over 30kg. If you have any queries regarding loading/unloading assistance, please contact our office for guidance.

4. Lead Time and Transit Times

  • Lead Time: Some products have a lead time, and transit times are applicable after the goods have been dispatched. We clearly mention lead times in the product descriptions.
  • Delivery Time Slots: We regret that we cannot provide time slots for standard deliveries. Pre 10:30 AM delivery options are available.

5. Order Processing and 3D Secure

  • Fraud Checking: If your order does not pass through 3D Secure, our fraud checking system, it will be held until you provide the necessary evidence to verify your identity.
  • Order Holding: Your order will not be held for more than 3 working days. If left longer, it will be cancelled and refunded.

6. Order Processing Time

  • Orders After 2 PM: Orders made after 2 PM will not be processed for dispatch on the same day but will be processed for dispatch on the next working day.

7. Carrier Partners

  • Trusted Carriers: We do not send anything untracked or by standard post. All deliveries are handled by our chosen and trusted carrier partners experienced in dealing with industrial items.

If you have any questions about our delivery process, feel free to contact us at 0333 366 1230. We appreciate your understanding and cooperation, ensuring a smooth delivery experience with The Lifting Store.