Terms & Conditions

Our guarantee of delivering our services safely and efficiently

Effective Date: 01/02/2024

1. Who We Are

We are The Lifting Store, a trading name of Rossendale Group Ltd. Registered offices at Merseyton Road, Portside North, Ellesmere Port, CH65 2HQ. Registered in England & Wales, registration number 00463320. You can contact us by telephone at 0333 366 1230, by email at sales@theliftingstore.co.uk, or by writing to us at the above address.

2. Order Placement

Consumer and Business Customer Distinction

  • Consumer: An individual buying our products for personal use only.
  • Business Customer: Buying for a company or for use by another company.

As a business customer, these terms constitute the entire agreement between us about your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty not set out in these terms.

When you (the company/person named on the order) place an order with The Lifting Store, our acceptance will be confirmed by email, at which point a contract will come into existence between you and The Lifting Store. If for any reason we are unable to accept the order, we will inform you of non-acceptance, and you will not be charged for the goods.

3. Payment

All goods supplied via www.theliftingstore.co.uk or directly with The Lifting Store are offered as payment with order via our chosen payment methods.

  1. Square Payments: We use Square Payments, a secure online payment method. Your card details are not stored by us. Transactions are carried out over Square Payments’ secure pages, and your details are transferred using SSL encryption.
  2. Direct payment via BACs: We also accept payments via bank transfer.

We accept most major credit and debit cards. 2.5% for payments manually keyed-in to the Square Point of Sale app, recurring payments facilitated via Online Checkout links, Square Invoices and Virtual Terminal. 1.75% for each contactless, chip and PIN or swiped card-present transaction.

4. Dispatch of Goods

We aim to dispatch your goods the same day as the order is accepted by The Lifting Store. Goods remain the property of The Lifting Store until paid for in full.

5. Delivery of Goods

We will deliver your order to any UK address. Our standard delivery service uses national carriers, and in most cases, you will receive standard stocked goods on the next working day. If the delivery address is non-standard or more difficult, your delivery may take a little longer. If a quicker delivery service is important, you may select one of our premium or same-day options. Availability of these depends on your location and, in some cases, the time of day.

Offloading

For heavier/bulkier products, assistance for loading/unloading from hauliers and couriers/elected transport companies is the responsibility of you, the customer. Re-delivery charges and missed deliveries due to customer error are subject to payment by the customer and will not be covered by The Lifting Store.

6. Availability

We aim to keep sufficient stock for all products shown online. In case of unexpectedly high demand leading to an out-of-stock situation, we will contact you to seek a solution.

7. Cancellation

You may cancel your order until we have either manufactured a bespoke item or dispatched it. If you wish to cancel the order, you should do so by telephone immediately. Items specially manufactured by us will be credited at our discretion.

8. Warranty

If any goods fail to perform satisfactorily within the warranty period, please contact our sales team before returning the items. We are not liable for loss of business due to a product failure.

9. Liability

Our liability to you will be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option.

10. Law

These terms of business will be interpreted and adjudicated under English law.

11. Making a Payment

This website operated by The Lifting Store uses Square Payments for totally secure online payments. Your card details are never stored by us. Transactions are carried out over Square Payments’ secure pages, and your details are transferred using SSL encryption.

We accept all major credit and debit cards, including MasterCard, Visa, Visa Debit, Visa Electron, and Maestro. If using a card enrolled in the scheme, a 3D secure password is required during the checkout process.

For any further information, please contact us at 0333 366 1230 or sales@theliftingstore.co.uk